Our values
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| People - Both internally and externally, people recognize and understand that we care about their issues, concerns and safety. We are recognized as significant contributors to the quality of life in our community. We listen, and we respond in the best manner we can. We treat people with dignity, fairness and respect. We celebrate accomplishments, and we also hold people accountable.
Trust - People feel they have a good understanding of major utility issues and what we are doing about them. Business, environmental and citizen groups are familiar with our products and services and feel good about how we compare with other parts of the country in all respects. When problems arise, they are dealt with quickly, professionally and courteously. Citizens recognize our community relationship and responsiveness as key values of local ownership. Political candidates talk about what a good job we are doing and focus their campaigns on how they can help overcome our obstacles.
Responsibility - Our record of service reliability, care for the environment and quality is widely viewed as great and steadily improving. We have a long-standing record of environmental excellence and solid safety performance. Every employee understands that safety on the job is a fundamental condition of employment. We look out for one another. Financially; we are viewed as a prudent, fiscally conscious organization that looks for the best way to do things as a normal business practice. We have a great reputation in comparison to other utilities across the nation for doing the right thing.
Collaboration - It is second nature to leverage resources and look for ways to share people, technology and equipment. Duplication and redundancy is minimal. There is a broad understanding of who is capable of what, what resources exists, and a shared perspective of Colorado Springs Utilities as a whole rather than individual parts. There are consistent practices, yet flexibility to respond to specific circumstances. Division boundaries are transparent.
Continuous improvement - Numerous ways are identified to improve fundamental business processes. Our costs are dramatically reduced and we are bringing in additional profits from existing systems. We are making great progress in adding necessary capacity while reducing rates. Everybody understands what the organizational priorities are and how those decisions are made. When someone has a way to make things better, they know how to get it considered and can readily see how changes have occurred in response to past suggestions.
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