We know you’re busy with tenants and facility maintenance, so we want your utilities service to be easy. To help you out, we’ve organized the important information for the most common transactions for property managers and landlords on this one page.
New Account Set-Up
Call us at 448-4800 (Option 6) to establish a new account. Be prepared to fax (719- 668-7176) the first and last page of your executed Property Management Agreement to us. Please allow five business days for processing.
Accessing Account Information / Checking Account Status
Authorized agents and employees from your company can access information on behalf of your company via phone or online through our online account management system.
Alternatively, if you choose to call us, you will need to verify:
a) the property owner,
b) the address of the property or the Colorado Springs Utilities account number, and
c) the property owner’s EIN# or the last four digits of their social security number.
Or, we can set up a password to be used whenever an authorized agent calls to get information on your account(s).
Requesting Information
Call our customer service center (719-448-4800) to obtain more information about any of the following:
- Understanding your bill - We will help you understand the various charges on your bill and help you understand our seasonal rates. You can also access our rate calculator online.
- Details about billing transfers - We may transfer a property management company’s unpaid balances to a different, active account. In cases where the payment is less or more than the amount due, we will debit or add a credit to one of your accounts. We will provide you information about where additional balances came from and why they were transferred.
- Tenant issues - We cannot resolve issues between the property manager and tenant. We can direct you to programs that can assist your tenants.
Continuity of Service
As a property manager, your accounts are automatically enrolled in our continuity of service plan. When a tenant ends service, we maintain utility services for the property and automatically revert the services back to the property owner. Property owners/managers receive a letter alerting them that utility services are now in their name.
Involuntary Disconnects
If utility services are involuntarily disconnected when in the tenant’s name, services are shut off and there is a cost to reconnect ($30). Services will not automatically revert into the landlord name if they are involuntarily disconnected.
Property managers may sign up for our Third-Party Notification service, which will notify them of any disconnect notice sent to their respective service addresses. If your tenant agrees, you both must sign and then submit the notification form.
- When a property manager receives a copy of a disconnect notice, we request that you follow up with your tenant. At your discretion, you may transfer service back to the property management company. To do so, call us within two (2) business days of the disconnect notice or complete the following form.
Always Disconnect Arrangements
If a property manager wishes always to disconnect service between tenants (i.e., never have financial responsibility for utilities on managed properties), please complete the Always Final Read Disconnect Form.
Tenant(s) Moving In or Out
While property managers cannot apply for utility services on behalf of a tenant, property managers can request services to transfer in or out of their name via the following forms:
If you request these transfers of service online, you’ll receive a notice after 4 business days confirming whether or not the new tenant applied for service.
To check on services in your name, submit a Service Update Form.
If you are concerned about your tenant applying for service, the safest way to assure the transfer of services is to a have your tenant complete our Residential Service Request Form at the same time they complete their lease and fax it to us.
We will fax confirmation of the approved/denied application form back to the property manager. If the application is denied, we require the tenant to come to our customer service center (111 South Cascade Ave.) within three (3)business days with a copy of the lease and appropriate identification.
Important Notes:
If the tenant has not applied for service within 4 business days, we will turn off service to the property. The property manager is responsible for services for all days in between the time of original notice and the time of the disconnect. (See Sheet 17, Billing Item 6.A.5 of the Utilities Rules & Regulations Tariff.)
If a property management company automatically reverts utility services to their account, be aware that when and if a tenant cancels their utility service, even if they do so prior to the end of their lease agreement, the financial responsibility for those utilities falls to the property management company.
Change in Ownership/Management
Notify us when you would like to establish a new account for a new property or complete our online form.
Customer Service Center
Hours of Operation: Mon-Fri, 8 a.m. to 5 p.m.
Phone: 719-448-4800 (Option 6)
Fax: 719-668-7176