|
| We are in the process of installing an automated meter reading (AMR) program. Deployment began in 2005 and will continue through 2009. Using wireless radio transmitters, AMR remotely reads customer meters and then transfers the data into the billing system. AMR will reduce the need for meter readers to manually gather utility meter readings each month. Many utilities are using AMR as a way to improve customer service and control their meter reading costs, especially in areas with fenced yards, dogs, landscaping and other issues that make accessing meters difficult or unsafe. What are the benefits of AMR? - Fewer vehicles are necessary for the meter reading process, reducing dust and emissions, and decreasing the displacement and harassment to local wildlife in remote areas such as Cheyenne Mountain, Gold Camp, Ruxton Park, and Rampart.
- AMR provides daily meter reads, which has the potential to show customers a true picture of their usage so they can conserve and better manage their utilities bill.
- Fewer employee injuries, especially in areas with fenced yards, dogs and landscaping.
- Improved customer service, including:
- Minimizing the need to access your property to read your meters.
- Call resolution improvement – billing calls will be handled more quickly due to availability of more frequent meter readings.
- You won’t need to read your own meters if we can’t access it.
- Controlled meter reading costs.
- A reduction in operational costs that will save you money.
How does AMR work? - Using wireless radio transmitters, AMR remotely reads customer meters and then transfers the data into the billing system.
- AMR will reduce the need for meter readers to manually gather utility meter readings each month.
- We use a wireless fixed network system that has three components:
Is this new system really needed? - We strive to provide the best possible customer service, high reliability and low rates. The AMR technology will help us achieve these goals. Through the reduced need for on-site manual meter readings and other efficiencies, the system will pay for itself within about 10 years, then save $6 million each year.
What information will be transmitted? - The modules transmit meter readings and the meter identification number. Diagnostic information is also transmitted to verify that the meter is operating correctly or notify us of a power outage.
Is my account information secure? - Yes, only meter readings and meter numbers are transmitted.
- Personal customer information will not be transmitted.
- We use technology that was originally developed by the US military for secure communications to keep your information private and secure.
Will the AMR system interfere with my TV, radio or garage door opener? - No. The transmitting devices operate in compliance with FCC regulations to avoid interference with other electronic devices. Our modules operate in the unlicensed band in the range of 902-928 MHz with a transmit power of less than one watt.
Are there any potential health concerns with the radio signals? - Studies made on low-power RF transmissions have revealed no negative health impacts.
Is there a separate charge for Automated Meter Reading ? - No. The cost to install and implement the entire system is included in base rates.
Does someone need to come into my home? - As contractors exchange gas meters, they must access homes to re-light pilot lights. They may also have to enter your home to work on older style water meters. They will also verify that inside remote reads match inside reads.
How will I know the person at my door is working on this project? - Contract employees will be wearing a Springs Utilities contractor badge with a photo.
- If you ever have any question about the identity of someone who claims to be working for Springs Utilities, please call our Customer Call Center at 448-4800.
How many visits will it take to install my new meters? - Due to the different skills and training required by the installers to handle three different services—water, electric and gas—it may take three visits to install your new meters. Whenever possible, we will coordinate the installations to minimize inconvenience to you.
Will Springs Utilities need to turn off my service? Service interruptions are momentary.  Do I need to reset my electric circuits? On occasion, the replacement of your electric meter will cause a ground fault interrupter to trip, and it will need to be reset. This is especially critical if you have a freezer or refrigerator that uses a separate GFI circuit. Will I see a change in my service after AMR is installed? - The only significant change to your utility service will be that, once the AMR system is operating, meter readers will not need to visit your property monthly to collect the meter readings. Service personnel may visit the meter periodically to confirm proper operation or perform routine maintenance.
Do I need to maintain the AMR meters? - No. Springs Utilities is responsible for all maintenance. Do not tamper with the devices or hang foreign objects from them. Do not bang on them or attempt to make adjustments. Teach children never to touch or play near utility facilities including the meters and related devices. If you think something is wrong with the equipment, please call 448-4800.
Note: Springs Utilities employees will continue to read meters manually until the AMR network is functional in your neighborhood. |
