Jerry Forte, CEO Colorado Springs Utilities talks about satisfaction study (YouTube)
Colorado Springs Utilities ranked third in west in the midsize utility segment, serving between 125,000 and 499,999 customers in the J.D. Power and Associates 2009 Electric Utility Residential Customer Satisfaction StudySM. The local, municipal utility also received the 10th highest score in the nation, regardless of utility size.
The study results are based on responses from more than 79,500 online interviews conducted from July 2008 through May 2009 with residential customers of the 121 largest electric utilities across the United States, which collectively represent more than 92 million households.
The study measures customer satisfaction with electric utility companies by examining six key factors: power quality and reliability; price; billing and payment; corporate citizenship; communications and customer service.
“This is a tremendous accomplishment” said Springs Utilities Chief Executive Officer Jerry Forte. “Even in such a challenging economic climate, we’re committed to continuing to provide the highest levels of customer satisfaction”
Note to media:
See the J.D. Power and Associates 2009 Electric Utility Residential Customer Satisfaction StudySM news release at http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2009127.
