Billing & payment options

Customer service

Billing & payment options

Billing options

Budget Billing: Make the same payment every month.
Consolidated Billing: Coordinate different service addresses into a single bill cycle and due date.
Electronic Billing: Cut the clutter and manage your billing online.
Pick My Payment Date: Select a due date that works for your budget.
Summary Billing: Combine different service addresses into a single account.

Payment options

AutoPay
Apply now to have utilities payments automatically deducted from your bank account on the bill due date. Combine with Budget Billing to have the same amount removed from your account each month.	Free
Online Bill Payment through your bank
Sign up online through your bank or credit union to have utilities payments deducted from your bank account on the bill due date.	Free through most banks. Check your institution before using this option.
Self Service Kiosks
Pay your bill by cash or ATM/debit card with PIN at several locations throughout the city. See a list of locations.	$2 per residential customer transaction
Western Union Convenience Pay®
Pay your bill by cash, check or money order at more than 30 grocery stores and other retail locations.	$1.50 per residential customer transaction
Payment Drop Box
For your convenience, we have payment drop boxes at several locations throughout the city. Find a location near you.	Free
Mail
Send your payment to: Colorado Springs Utilities P.O. Box 1103 Colorado Springs, CO 80947-0010	Free
Customer Service Center
Make a payment at our Customer Service Center, 111 S. Cascade Ave. Lobby hours: Monday through Friday, 8 a.m. to 5 p.m.	Free
Online payment through Western Union® Speedpay®
*All online payments - credit card, debit card or electronic check - are currently handled through Western Union Speedpay®. Make a payment now.	Western Union® fee applies. See Western Union® web site for details.
Telephone payment through Western Union® Speedpay®
*Credit card, debit card and electronic check payments are accepted over the telephone 24 hours a day, 7 days a week. Call us at 448-4848 or Western Union® direct at 1-866-611-2261.	Western Union® fee applies. Please call Western Union® for details.

Questions

If you have any questions regarding your bill, please call us at 448-4800. A representative can assist you between 7 a.m and 7 p.m. Monday through Friday. You can also call our One Touch Instant Service (OTIS) phone system at 448-4848 to receive account information. If you prefer to speak to a representative in person, please stop by the Customer Service Center between 8 a.m. and 5 p.m. Monday through Friday.

*Credit card, debit card and electronic check payments are processed through Western Union Speedpay® and include a convenience fee from Western Union® on your credit card or bank statement.

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