Customer Care Center
111 S. Cascade Ave. (map)
Colorado Springs, CO 80903

• Lobby hours: Monday through Friday, 8 a.m. to 5 p.m.

Phone
719-448-4800
800-238-5434
Relay: 711 or 800-659-2656 and request a call to 719-448-4800 (TDD Unit for speech or hearing impaired) Monday through Friday, 7 a.m. to 7 p.m.

E-mail
For customer service questions: askus@csu.org

• For security and verification reasons, we are unable to respond via e-mail to any requests that are account specific, including rebates, billing or start/stop information and emergency situations such as a natural gas leak.
• Often times we are able to resolve your issue by telephone. Please include a contact phone number and service address, if applicable to your inquiry.

For Web site questions: webmaster@csu.org

One Touch Instant Service (OTIS) Automated phone service
719-448-4848

Mail
Colorado Springs Utilities
PO Box 1103
Colorado Springs, CO 80947-0010