Field collection (trip) and after hours fees are intended to offset the administrative expenses, resources and travel time necessary to manage and collect on delinquent accounts - expenses that could otherwise impact customer rates.
All fees will appear on the front of the utility bill under the Adjustments/Fees section. The specific adjustment/fee will be indicated as either a Trip Charge or After Hours Reconnect Charge on the back.
Trip Fees
- All customers are subject to a trip charge for field collection visits made on delinquent accounts.
- The fee is $20 and appears on your utility bill.
- Only one $20 trip fee is assessed per visit regardless of the number of utility services (electric, natural gas, water and wastewater).
- When a customer has multiple accounts requiring collection at the same location, on the same day, only one trip fee of $20 will be assessed.
After Hours Reconnect Fees
- For the purpose of the after hours reconnection charge, normal hours of operation are Monday through Friday from 7 a.m. to 7 p.m.
- All customers are subject to the after hours reconnection charge if a reconnect is requested outside normal hours of operation.
- The fee for after hours service connection is $40.
- Regardless of the number of utility services (electric, gas, water and wastewater) being reconnected, the customer will be assessed only one $30 (normal business hours) or $40 (after hours) reconnect fee per visit.
