In the event of a major storm, please monitor the status of your utilities through this site. We'll post information as quickly as possible to let you know the status of any outages.
In spite of our best efforts, we can't always withstand the forces of Mother Nature. We understand the inconvenience that loss of service presents, and we appreciate your patience as we work to restore service as quickly as possible.
Before the storm: create an emergency kit
- Water, one gallon of water per person per day for at least three days, for drinking and sanitation
- Food, at least a three-day supply of non-perishable food
- Battery-powered or hand crank radio and a NOAA Weather Radio with tone alert and extra batteries for both
- Flashlight and extra batteries
- First aid kit
- Whistle to signal for help
- Dust mask, to help filter contaminated air and plastic sheeting and duct tape to shelter-in-place
- Moist towelettes, garbage bags and plastic ties for personal sanitation
- Wrench or pliers to turn off utilities
- Can opener for food (if kit contains canned food)
- Local maps
- Cell phone with chargers, inverter or solar charger
You may also want to consider ...
- Prescription medications and glasses
- Infant formula and diapers
- Pet food and extra water for your pet
- Important family documents such as copies of insurance policies, identification and bank account records in a waterproof, portable container
- Cash or traveler's checks and change
- Important family documents such as copies of insurance policies, identification and bank account records in a waterproof, portable container.
- Emergency reference material such as a first aid book or information from www.ready.gov
- Sleeping bag or warm blanket for each person. Consider additional bedding if you live in a cold-weather climate.
- Complete change of clothing including a long sleeved shirt, long pants and sturdy shoes. Consider additional clothing if you live in a cold-weather climate.
- Household chlorine bleach and medicine dropper – When diluted nine parts water to one part bleach, bleach can be used as a disinfectant. Or in an emergency, you can use it to treat water by using 16 drops of regular household liquid bleach per gallon of water. Do not use scented, color safe or bleaches with added cleaners.
- Fire Extinguisher
- Matches in a waterproof container
- Feminine supplies and personal hygiene items
- Mess kits, paper cups, plates and plastic utensils, paper towels
- Paper and pencil
- Books, games, puzzles or other activities for children
Before the storm: create an emergency plan
- Identify an out-of town contact. It may be easier to make a long-distance phone call than to call across town, so an out-of-town contact may be in a better position to communicate among separated family members.
- Be sure every member of your family knows the phone number and has a cell phone, coins, or a prepaid phone card to call the emergency contact. If you have a cell phone, program that persons as "ICE" (In Case of Emergency) in your phone. If you are in an accident, emergency personnel will often check your ICE listings in order to get a hold of someone you know. Make sure to tell your family and friends that you’ve listed them as emergency contacts.
- Teach family members how to use text messaging (also knows as SMS or Short Message Service). Text messages can often get around network disruptions when a phone call might not be able to get through.
Safety during a storm
During storm events, Springs Utilities encourages customers concerned about children and pets or who have needs requiring electricity to seek shelter with friends or neighbors. Customers should also check ovens, stoves and other appliances to ensure they are off. Appliances left on and unattended can be a safety hazard. Customers with an emergency should call 911.
- Do not use natural gas stoves or camping stoves for heat to avoid carbon monoxide poisoning.
- Allow a kitchen faucet to run at a slow drip and open cabinets below the sink to help avoid frozen water lines.
Road conditions
Weather
Tree limbs not in contact with power lines
- For questions regarding downed tree limbs not in contact with power lines, please contact the City Forestry office.
More preparedness information