In the event of a major storm, please monitor the status of your utilities through this site. We'll post information as quickly as possible to let you know the status of any outages.
For questions regarding downed tree limbs not in contact with power lines, please contact the City Forestry office.
Safety
During storm events, Springs Utilities encourages customers concerned about children and pets or who have needs requiring electricity to seek shelter with friends or neighbors. Customers should also check ovens, stoves and other appliances to ensure they are off. Appliances left on and unattended can be a safety hazard. Customers with an emergency should call 911.
- Do not use natural gas stoves or camping stoves for heat to avoid carbon monoxide poisoning.
- Allow a kitchen faucet to run at a slow drip and open cabinets below the sink to help avoid frozen water lines.
Road conditions
Weather
After a storm, customers without power are encouraged to look for damage to an outside metal pipe or tube that feeds electricity from overhead lines into their meter. This pipe, called a "mast," is the responsibility of the homeowner and is typically located at the roof line or the side of a home, coming out of the meter. The mast should not be touched – customers can inspect the mast from a safe distance and call a licensed electrician for repairs if it is damaged. Once the mast is repaired by an electrician, Springs Utilities can restore power to the home.
In spite of our best efforts, we can't always withstand the forces of Mother Nature. We understand the inconvenience that loss of service presents, and we appreciate your patience as we work to restore service as quickly as possible.
