Customer satisfaction high for water service

Published: 5/20/2016  9:21 AM
We have the best customers around! For several years now, we’ve been able to brag about our high electric customer satisfaction numbers from J.D. Power thanks to the surveys our customers answer. But, for the first time ever, we’re now able to boast ...



Take the plunge with our award-winning water programs

Published: 5/18/2016  11:08 AM
When it comes to water, you’re never too young to learn about its value and the important role in plays in our lives. Our creative water experts work daily with children and families to help them learn how to use water wisely. That’s why we’re prou ...



Is your sump pump properly installed?

Published: 5/17/2016  2:19 PM
With the moisture we've received lately, sump pumps are a popular subject of conversations. For customers with basements or crawl spaces in their homes, the use of sump pumps is fairly common and, in some cases, necessary. However, the improper use ...



Setting the record straight on emissions data

Published: 5/9/2016  1:52 PM
​This past weekend the Gazette ran a few articles pertaining to sulfur dioxide (SO2) emissions from the Martin Drake Power Plant. We would like to set the record straight and show our customers that we have nothing to hide as it pertains to emission ...



Long-range resource plan vital to a sustainable water supply

Published: 5/6/2016  8:47 AM
​As stewards of our community’s water system and the environment, it is our responsibility to consider all impacts to water supply and distribution. Over the years, we have experienced drought, fires and greater demands on our water resources. Addi ...



How we celebrate Arbor Day

Published: 5/5/2016  9:24 AM
​Like most homeowners, you might already be welcoming sunshine and summer, and considering landscaping plans to get your yard cookout and entertainment ready. If trees are included in your landscaping plans, visit csu.org to learn more about plantin ...



Transformation of the electric utility: The solar story

Published: 5/3/2016  1:35 PM
Over the last decade solar power has played a large role in the transformation of the electric industry. People across the nation are looking for ways to protect themselves against rising energy costs while protecting the environment.   Residents ...



Customer service center construction to restrict onsite parking

Published: 5/3/2016  12:03 PM
​Beginning this Saturday (May 7) and continuing through mid-July, we will make significant repairs to the east parking area at our Utilities Customer Service Center, 111 S. Cascade. The improvements will make the facility safer for you and our emplo ...



Dealing with broken branches

Published: 5/2/2016  9:52 AM
Spring snow is full of moisture. That’s good news for winter-dehydrated landscape plants, but can cause problems for our trees and shrubs. During late spring snow storms, the wet flakes cling to branches, causing them to bow under the weight. Someti ...



SDS starts water delivery today

Published: 4/28/2016  8:19 AM
​One of the largest water infrastructure projects completed in the U.S. this century started delivering water today to homes and businesses in Colorado Springs, Colo. The commencement of the Southern Delivery System (SDS) culminates decades of plann ...



 Next >>

Watch your water bill   

Eric  by  Eric  on  4/18/2013

SprinklersAs a community, we’ve responded great to the call to be more efficient with our water. We’re seeing less water use compared to last year and, so far, we’re achieving our desired savings.

That’s great news; however, I also want to share with you a reality that we’re seeing as the April bills are being processed. Yes, we’re saving water, but we’re also seeing plenty of customers who are reaching that third block of water use, which significantly increase the rate.

In case you’ve been under a rock or traveling out in space, you’re probably aware of the water restrictions that went into place April 1. What hasn’t received as much coverage, however, is the revised rate structure that also went into effect.

Rather than try to spell it out, I’ll let the table below do the talking. Here’s how the rates changed.

Standard tiered
pricing blocks​
Water shortage pricing
blocks (beginning April 1)​
Standard
price per CF​
Water shortage price
(beginning April 1)​
Block 1​ Up to 999 CF​ No change​ $0.0311​ No change​
Block 2​ 1,000 to 2,499 CF​ 1,000 to 1,999 CF​ $0.0584​ No change​
Block 3​ More than 2,500 CF​ More than 2,000 CF​ $0.0885​ $0.177​

The bigger question to answer is “How does this affect my bill?” Here are some examples of how “the more you use, the more you pay” structure could impact your pocketbook.

​Cubic Feet (CF) Gallons Standard bill​ Level II B drought bill​
500​ 3,740​ $29.68​ $29.68​
1,000​ 7,480​ $45.26​ $45.26​
1,500​ 11,220​ $74.46​ $74.46​
1,999​ 14,953​ $103.60​ $103.60​
2,500​ 18,700​ $132.89​ $192.28​
3,000​ 22,440​ $177.14​ $280.78​
3,500​ 26,180​ $221.39​ $369.28​
4,000​ 29,920​ $265.64​ $457.78​

It’s important to remember that not all bills are calculated by the calendar month. As a result, most April bills will be prorated based on your March and April water use. Watch this short video for a better description about how this is done.

If you don’t have a copy of a recent bill, simply login to your online account and you can see how much water you used last year and compare the cubic feet or gallons with the chart above to get an idea of what your bill might look like this summer.

While you’re in your online account, check out the new My Usage feature. You can use it to track your daily use throughout the month and get an idea of where you are before you even get your bill. By watching your use, you might be able to make some easy changes to save water and prevent you from entering the block 3 rate for the billing period. You can learn more about My Usage in this video.

There’s no doubt we’re in a drought but, together, we can beat it. Here’s to a wet summer that helps us all save water.

 
2  Comments
 

Add a comment

Name:
URL:
Comment*:



Good job. Even though we have very intelligent customers it works much better to show in real time what their bills could look like.

Thursday, April 25, 2013  3:42 PM  Bob

Thanks Bob!

Monday, April 29, 2013  8:04 AM  Eric