A Water Win-Win

Published: 11/15/2018  12:01 PM
​Water news from the Arkansas Valley yesterday is a win-win.  A win for famers and a win for city-dwellers. Late Wednesday, the Fort Lyon Canal Company (FLCC) Board approved to allow a Lower Arkansas Water Management Association (LAWMA) member to d ...



Creating tomorrow’s energy landscape with a new vision

Published: 11/14/2018  4:29 PM
Our world is increasingly revolving around electronics. From your Google Home to your electric vehicle and smart thermostat, the ways in which we all use energy are changing. So too are the ways in which we generate and deliver that energy to you. ...



Funding our Future | 2019 Rates & Budget Approved

Published: 11/13/2018  2:33 PM
Today Colorado Springs City Council unanimously approved our 2019 Budget and 2019 customer rates. Last summer, I was priviliged to work with a team of employees to review the 2019 budget submittal and am proud to share that the 2019 budget is nearl ...



Recognized with Platinum level HIRE Vets Medallion Award

Published: 11/13/2018  2:26 PM
There has been a strong military presence in Colorado Springs for many years, and we're proud to serve those who serve our country. Doing right by our military, though, means more than simply providing safe, reliable utility service. It also means a ...



Trick or Treat for Savings

Published: 10/31/2018  8:49 AM
Trick or treating through the neighborhood, sometimes there is one special house with a candy bowl that stands out from all the others. It’s the place with full-size candy bars. Everyone wants to be at that house with the biggest candy bars, and all ...



Project COPE provides utilities payment assistance

Published: 10/30/2018  2:46 PM
Whether it’s a home-cooked meal or a warm place to lay their heads, our customers count on Project COPE to help when times get tough. Donations to Project COPE make a difference in the lives of so many families. Project COPE is the only local organ ...



Don't be haunted by phantom load

Published: 10/22/2018  10:56 AM
​There are scary things that go bump in the night and then there are scary things that make a bump in your electrical use. Phantom (or vampire) load is the energy that things like your DVD player and microwave use, even when turned off or in standby ...



Focus on Customers

Published: 10/18/2018  12:14 PM
Greetings, I’m Aram Benyamin, the new CEO of Colorado Springs Utilities. It’s an honor to lead your community utility and be a part of the exciting change and growth our community is now enjoying. Already, I’ve received many great ideas and sugges ...



​The public power advantage

Published: 10/8/2018  1:11 PM
Electricity and natural gas. Services we often take for granted. With a flip of a switch, we have light and heat. Yet, providing power is a complex business. Fortunately, there are skilled, dedicated individuals right here in Colorado Springs makin ...



Benyamin sworn in as new CEO

Published: 10/2/2018  9:37 AM
This morning at a special meeting of the Utilities Board, Aram Benyamin, P.E. was formally sworn in as the next CEO by Colorado Springs Mayor John Suthers. “I’m honored for the opportunity to lead Colorado Springs Utilities and be part of the futur ...



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Top in the nation to restore power   

Author: Amy  by  Amy  on  12/8/2017

Linemen making a repairKeeping the lights on is the number one priority for us as an electric utility, and the challenge is greater than ever with everything from weather-related outages to cyber threats. We maintain a high level of reliability due to our dedicated first responders and operators, strong maintenance programs and a well-designed system.

Each year, we participate in an IEEE Reliability Benchmarking Survey. This survey measures several reliability indices to include number of outages experienced in a year and how fast power is restored after each outage.

We are proud of the fact that year after year our customers receive some of the most reliable electric service in the nation, with power available more than 99.99 percent of the time.

When power outages do occur, they only last for a short period of time. In fact, this survey rated us as the top utility in the nation when it comes to how quickly we restore power to our customers—a testament to our dedicated employees who work rain or shine and our resilient electric system.

According to IEEE Standard, the median value to restore power during an outage for North American utilities is almost two hours. Our average time is just 65 minutes.

Although our customers do experience some of the best reliability and restoration times in the nation, we continue to look to enhance your service by improving our system and maintenance programs.

Power outages are typically caused by events such as vehicles hitting roadside electrical equipment, equipment failures, underground cable dig-ins, lightning or other extreme weather conditions. If you experience a power outage, you can report and track it on our outage map.

 
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