Keeping the lights on is the number one priority for us as an electric utility, and the challenge is greater than ever with everything from weather-related outages to cyber threats. We maintain a high level of reliability due to our dedicated first responders and operators, strong maintenance programs and a well-designed system.
Each year, we participate in an IEEE Reliability Benchmarking Survey. This survey measures several reliability indices to include number of outages experienced in a year and how fast power is restored after each outage.
We are proud of the fact that year after year our customers receive some of the most reliable electric service in the nation, with power available more than 99.99 percent of the time.
When power outages do occur, they only last for a short period of time. In fact, this survey rated us as the top utility in the nation when it comes to how quickly we restore power to our customers—a testament to our dedicated employees who work rain or shine and our resilient electric system.
According to IEEE Standard, the median value to restore power during an outage for North American utilities is almost two hours. Our average time is just 65 minutes.
Although our customers do experience some of the best reliability and restoration times in the nation, we continue to look to enhance your service by improving our system and maintenance programs.
Power outages are typically caused by events such as vehicles hitting roadside electrical equipment, equipment failures, underground cable dig-ins, lightning or other extreme weather conditions. If you experience a power outage, you can report and track it on our outage map.