Poles need love too

Published: 8/17/2018  3:00 PM
​ Did you know that every year, Colorado Springs Utilities inspects and tests 4,000 electric wood poles? It takes about 8 to 12 weeks to complete the work. In fact, that’s only a fraction of the poles that serve up power to our community. There is ...



Colorado Springs Utilities moves forward with model water-sharing agreement

Published: 8/17/2018  8:31 AM
​Over the past year, the Colorado Springs Utilities Water Resources team has been working behind the scenes on a history-shaping agreement within the Colorado water industry. Last month Springs Utilities and the Lower Arkansas Water Management Assoc ...



So easy a rabbit can do it

Published: 8/10/2018  2:19 PM
811 Day is tomorrow, and that means we’ve been reminding our customers to contact 811 before they dig. A large percentage of our electric, natural gas, water and wastewater mains and service lines are underground and out of sight, and very dangerous ...



Is an electric vehicle in your future?

Published: 7/31/2018  2:38 PM
​Are you one of the millions of Americans that say the next car they buy will be an electric vehicle (EV)? A survey released earlier this year by the American Automobile Association determined that the appetite for electric cars is heating up. The ...



Solutions to repower the Springs

Published: 7/26/2018  1:12 PM
​Many might not know, but when the Martin Drake Power Plant was constructed in 1925, it was on the outskirts of town. Almost a century later, the power generated at the plant, which is now located downtown, has helped grow this once small town into ...



Tips for wise watering during midsummer heat

Published: 7/24/2018  8:17 AM
With the recent hot, dry weather, many people have been watering their landscapes frequently. So how do you use the right amount of water to keep your landscape healthy without waste? Here are four ideas: Water enough, but not too much. You can tak ...



Expanding our renewable energy portfolio

Published: 7/16/2018  6:14 PM
We are excited to announce the start of two utility-scale solar projects that will significantly increase our amount of renewable energy to power the Pikes Peak Region. “We are committed to offering our customers a cleaner, more diverse and affordab ...



8 steps to consider before going solar

Published: 7/16/2018  1:19 PM
Solar energy helps protect the environment, diversifies our energy supply, creates energy independence and reduces our summer peak capacity requirements. But, it's a big investment and, for many, we can sometimes get paralysis by analysis. In other ...



Boulder Place Park rehab project = major win for the community

Published: 7/13/2018  10:30 AM
​             Before                                                                                     After A 10-month long rehab project for our Construction Maintenance Restoration group has turned into a community gem for hundreds of people. ...



Practice wise mulching for water savings

Published: 7/9/2018  8:49 AM
​One of the biggest secrets to growing a beautiful landscape is covering bare soil between plants with mulch. When you choose the right type of mulch, landscape plants stay healthier, and you can save water by reducing evaporation from the soil. So ...



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Top in the nation to restore power   

Author: Amy  by  Amy  on  12/8/2017

Linemen making a repairKeeping the lights on is the number one priority for us as an electric utility, and the challenge is greater than ever with everything from weather-related outages to cyber threats. We maintain a high level of reliability due to our dedicated first responders and operators, strong maintenance programs and a well-designed system.

Each year, we participate in an IEEE Reliability Benchmarking Survey. This survey measures several reliability indices to include number of outages experienced in a year and how fast power is restored after each outage.

We are proud of the fact that year after year our customers receive some of the most reliable electric service in the nation, with power available more than 99.99 percent of the time.

When power outages do occur, they only last for a short period of time. In fact, this survey rated us as the top utility in the nation when it comes to how quickly we restore power to our customers—a testament to our dedicated employees who work rain or shine and our resilient electric system.

According to IEEE Standard, the median value to restore power during an outage for North American utilities is almost two hours. Our average time is just 65 minutes.

Although our customers do experience some of the best reliability and restoration times in the nation, we continue to look to enhance your service by improving our system and maintenance programs.

Power outages are typically caused by events such as vehicles hitting roadside electrical equipment, equipment failures, underground cable dig-ins, lightning or other extreme weather conditions. If you experience a power outage, you can report and track it on our outage map.

 
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