2018 Pikes Peak Children's Water Festival attracts 800 students

Published: 5/25/2018  10:18 AM
Anyone who knows me, knows I am a kid at heart. I love eating pizza for breakfast, riding on the biggest roller coasters at amusement parks and am OBSESSED with the Incredibles (I can't wait for Incredibles 2 to come out in a couple of weeks!). Last ...



​System improvements at Kelker Substation

Published: 5/24/2018  4:17 PM
  Moving an object that weighs 355,000 pounds is no small feat. In April we transported a new autotransformer to the Kelker Substation for installation. After completely installed, it will weigh more than half a million pounds. This enormous p ...



Tops in power reliability

Published: 5/23/2018  1:46 PM
​Safely delivering reliable power to our community is something in which we take great pride. Usually we're working behind the scenes to help you do all the great things you do. But, today, we're stepping out of the shadows to take a moment to cele ...



Drinking Water Week unlike any other week

Published: 5/8/2018  3:16 PM
​There are celebration weeks for just about everything these days. I understand if you’re suffering from celebration week fatigue, but don’t be so quick to discard the importance of #DrinkingWaterWeek, which kicked off on Sunday. Without safe and re ...



Working toward a cleaner energy future

Published: 5/3/2018  9:37 AM
To meet the renewable energy goals in our Energy Vision and respond to customers’ expectations of a cleaner energy future, we released our latest solicitation for more renewable energy projects. On April 26, we issued a request for proposals for up ...



Colorado Springs Utilities receives 2017 Discover Goodwill Award

Published: 5/2/2018  9:18 AM
​On Thursday, April 26, Colorado Springs Utilities CEO Jerry Forte and Facilities Contract Administrator Paul Brown accepted The 2017 Discover Goodwill Award at Goodwill's annual awards dinner. Each year Discover Goodwill honors outstanding busines ...



Public hearing regarding Drake Power Plant permit

Published: 5/1/2018  3:07 PM
​On May 7, the Colorado Air Quality Control Commission (AQCC), a division of the Colorado Department of Public Health and Environment (CDPHE), will conduct a public hearing on the renewal of our Title V Operating Permit for the Martin Drake Power Pl ...



Kicking off the 2018 paving season

Published: 5/1/2018  11:35 AM
Today we joined with the City of Colorado Springs to kick of the 2018 paving season! While this may not seem very exciting to you, it signifies the progress the city is making in completing 2C projects and the collaboration between Colorado Springs ...



From snow to sprinklers

Published: 4/26/2018  1:10 PM
Knock on wood, I think spring is finally loosening its grip and yielding to the inevitable change to summer. We can only hope anyway! However, as the temperatures increase so do water bills. It’s not uncommon for summer water bills to be about twic ...



Achieving a Smart City vision

Published: 4/24/2018  9:25 AM
For the past six months Colorado Springs Utilities, City of Colorado Springs and Panasonic City NOW have worked together to develop a Smart City vision for our community, known as SmartCOS. This effort was launched by Mayor Suthers with support fro ...



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Top in the nation to restore power   

Author: Amy  by  Amy  on  12/8/2017

Linemen making a repairKeeping the lights on is the number one priority for us as an electric utility, and the challenge is greater than ever with everything from weather-related outages to cyber threats. We maintain a high level of reliability due to our dedicated first responders and operators, strong maintenance programs and a well-designed system.

Each year, we participate in an IEEE Reliability Benchmarking Survey. This survey measures several reliability indices to include number of outages experienced in a year and how fast power is restored after each outage.

We are proud of the fact that year after year our customers receive some of the most reliable electric service in the nation, with power available more than 99.99 percent of the time.

When power outages do occur, they only last for a short period of time. In fact, this survey rated us as the top utility in the nation when it comes to how quickly we restore power to our customers—a testament to our dedicated employees who work rain or shine and our resilient electric system.

According to IEEE Standard, the median value to restore power during an outage for North American utilities is almost two hours. Our average time is just 65 minutes.

Although our customers do experience some of the best reliability and restoration times in the nation, we continue to look to enhance your service by improving our system and maintenance programs.

Power outages are typically caused by events such as vehicles hitting roadside electrical equipment, equipment failures, underground cable dig-ins, lightning or other extreme weather conditions. If you experience a power outage, you can report and track it on our outage map.

 
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