Sustainable water future: Reservoir release provides valuable data

Published: 9/25/2020  10:16 AM
  ​You may have some leaf-peeping plans this weekend and you might be particularly drawn to places in the high country. Places where you can picnic beside water surrounded by the changing aspens, sitting below skies of blue. Chances are, you’ll see ...

Planning for Future Water Supply

Published: 9/21/2020  1:30 PM
We’ve come a long way since the 1800s when we were providing water to citizens through a series of ditches while planning to bring water to town from Pikes Peak. Today we have a complex water system, including 25 reservoirs and pipelines that stretc ...

Signed Agreement for One of the Largest Battery Storage Projects in State

Published: 9/16/2020  9:11 AM
​We have signed a power purchase agreement for a 175-megawatt (MW) solar project coupled with a 25 MW, four-hour battery energy storage system with Boulder-based juwi Inc.. The 25-MW battery storage system will be one of the largest in Colorado. “T ...

Fall watering for a healthy lawn and landscape

Published: 9/4/2020  12:18 PM
​It’s been hot and dry all summer. During extreme weather conditions, it’s especially important to care for your landscape as fall arrives. Investing in fall care tasks can help your lawn and landscape survive the winter, which protects your investm ...

Rafters, recreationalists and utilities rejoice over reconnected river section

Published: 9/4/2020  11:52 AM
We recently partnered with Aurora Water to reconnect a section of the Arkansas River, benefiting water customers, rafters and recreationalists. The Homestake Arkansas River Diversion project delivers Eagle River Basin water through Homestake, Turqu ...

When the leaves are falling, weatherization is calling

Published: 9/1/2020  1:12 PM
As September is upon us, those 90-degree days are a thing of the past (hopefully). Before the frigid temperatures kick-in, we want to suggest several ways to increase energy and water efficiency to keep families safe and comfortable while shrinking ...

Top 10 Reasons Customers Don't Contact 811 Before Digging

Published: 8/10/2020  2:57 PM
​In honor of National 811 Day (8/11), I want to remind everyone of the importance of calling 811 or visiting before starting any digging project. 811 is the national number designated by the Federal Communications Commission to preve ...

Successful 2020 bond issue

Published: 8/4/2020  3:16 PM
Recently, we successfully issued new money and refunding bonds, selling $251.7 million in Refunding (2020 A/2020B) bonds and $85.4 million in New Money Utilities Systems Improvement Revenue (2020C) bonds. “We are extremely pleased with the pricing ...

​Blue-green Algae found at Pikeview Reservoir

Published: 8/1/2020  11:07 AM
Pikeview Reservoir, a popular fishing lake in central Colorado Springs and part of our water system, recently tested positive for blue-green algae.  While the reservoir is still safe for fishing, humans and pets are prohibited from entering the wate ...

The best native plants for your landscape

Published: 7/30/2020  1:11 PM
If you’re looking for flowers and shrubs that can tolerate hot, dry conditions with grace, take a look at our foothills landscape in the Water-wise Neighborhood of our Demonstration Garden. This garden showcases native plants that thrive when temper ...

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Customer Service Week - The Magic of Serving You   

  by  Steve  on  10/8/2019

CSW2019-logo-web.jpgOctober 7-11 is Customer Service Week, an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. In 1992, the U.S. Congress proclaimed Customer Service Week a nationally recognized event, celebrated annually during the first full week of October.

As a four-service, community-owned utility, our customers are our owners and are at the center of everything we do. This is a paramount message that is reinforced in all corners of Colorado Springs Utilities.

There are many employees who make a complex and large organization like ours function each day safely, reliably and efficiently. However, one team above all perfectly embodies the benefits of being a locally-owned and managed utility – our in-house customer service team.

Unlike most companies, when you call 448-4800 you’re speaking with representatives who live right here in the Colorado Springs area. Many of them are customers too.

There are 72 customer service representatives at Colorado Springs Utilities who take approximately 1,700 calls a day to provide service to a geographical area that includes more than 500,000 people. Our representatives must be ready to respond to both straightforward and complex questions that can range from account information and starting and stopping service, to safety concerns, outage information and conservation programs.

Beyond our knowledgeable and skilled customer service representatives, there are hundreds of employees across the organization committed to providing excellent customer service including our emergency dispatch representatives; billing experts; project engineers; project planners; financial planners; training staff; field technicians; barricade professionals; pipefitters; electric lineworkers; construction and maintenance workers; welders; and many more.

If you happen to see one of our employees this week, please extend a “thank you” or give them a thumbs up. As Customer Service Week symbolizes, our employees love serving the community, so receiving occasional recognition from our customers means the world to them.


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