Help plan the energy future at public workshop

Published: 1/24/2020  9:00 AM
Now that the Energy Vision for Colorado Springs has been set, citizens are invited to help make it a reality through our Integrated Resource Plans (IRPs). The Electric and Natural Gas IRPs will consider many views of the future to help determine h ...

​Resolve to save in 2020 and beyond

Published: 1/15/2020  7:00 AM
It’s a new decade and a new year, and that means new resolutions. This year, consider a home energy and water efficiency resolution. Whether you are a homeowner or renter, there are a number of strategies you can adopt to lower your utilities bill ...

​Engaging youth in the future of energy

Published: 1/14/2020  1:23 PM
As a municipal utility, community input – from all ages – is key to the success of our energy planning. After all, our Energy Vision concludes with the statement “to enhance our quality of life for generations to come.” Today’s youth are our future ...

Resolve to be environmentally friendly in 2020

Published: 1/10/2020  2:23 PM
​While January is the time for many to reflect on the past year and set goals for the months ahead, consider some eco-friendly resolutions this year. These practices promote sustainability and reduce overall environmental impact. In some cases, thes ...

Saving enough water for 5,000 Olympic Pools

Published: 12/19/2019  3:25 PM
​City Council voted this afternoon to implement new Water-Wise Rules in Colorado Springs starting in 2020.  These rules are intended to encourage the wise use of water on an everyday basis, not just during times of drought or periods of water shorta ...

Exploring ways to save customers money while benefiting the environment

Published: 12/17/2019  4:47 PM
Along with Xcel Energy, Black Hills Colorado Electric and Platte River Power Authority, we announced earlier this week plans to join the Western Energy Imbalance Market (WEIM), operated by the California Independent System Operator (CAISO), to save ...

Public invited to open house regarding North Union Boulevard

Published: 12/13/2019  12:17 PM
​Utility and resurfacing work scheduled to begin January 2020 We need to replace an aging water line under Union Boulevard to enhance reliability of the water system and prepare for the City’s 2C curb/gutter replacement and road paving. An open h ...

Happy Holi-Ways-to-Pay

Published: 12/10/2019  11:23 AM
In the midst of shopping, traveling, choir concerts and planning holiday parties, the last thing you need to worry about is finding your Utilities bill and remembering to pay it. We realize your life is hectic, that’s why we offer eBilling and other ...

​New solar array now powering Colorado Springs

Published: 12/6/2019  4:37 PM
Get a bird's eye view of our latest renewable energy project, the Grazing Yak Solar Project. Consisting of more than 119,000 panels on 278 acres near Calhan, Colo., Grazing Yak will provide 35 megawatts of electricity to our customers. That is enoug ...

Would you drink the fat?

Published: 11/25/2019  11:00 AM
What’s your favorite part of the traditional Thanksgiving meal? The turkey? The stuffing? The pecan pie? (My problem is I love it all.) What’s the worst part of the Thanksgiving meal? Cleaning up! After spending half the day preparing and then an ...

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Customer Service Week - The Magic of Serving You   

  by  Steve  on  10/8/2019

CSW2019-logo-web.jpgOctober 7-11 is Customer Service Week, an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. In 1992, the U.S. Congress proclaimed Customer Service Week a nationally recognized event, celebrated annually during the first full week of October.

As a four-service, community-owned utility, our customers are our owners and are at the center of everything we do. This is a paramount message that is reinforced in all corners of Colorado Springs Utilities.

There are many employees who make a complex and large organization like ours function each day safely, reliably and efficiently. However, one team above all perfectly embodies the benefits of being a locally-owned and managed utility – our in-house customer service team.

Unlike most companies, when you call 448-4800 you’re speaking with representatives who live right here in the Colorado Springs area. Many of them are customers too.

There are 72 customer service representatives at Colorado Springs Utilities who take approximately 1,700 calls a day to provide service to a geographical area that includes more than 500,000 people. Our representatives must be ready to respond to both straightforward and complex questions that can range from account information and starting and stopping service, to safety concerns, outage information and conservation programs.

Beyond our knowledgeable and skilled customer service representatives, there are hundreds of employees across the organization committed to providing excellent customer service including our emergency dispatch representatives; billing experts; project engineers; project planners; financial planners; training staff; field technicians; barricade professionals; pipefitters; electric lineworkers; construction and maintenance workers; welders; and many more.

If you happen to see one of our employees this week, please extend a “thank you” or give them a thumbs up. As Customer Service Week symbolizes, our employees love serving the community, so receiving occasional recognition from our customers means the world to them.


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