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​​​​Providing reliable service in uncertain times

Published: 3/31/2020  2:35 PM
As we continue to respond to the worldwide coronavirus outbreak, I want to update you on what we’ve been doing to achieve our mission of delivering safe and reliable utility services. Nothing is more important to me than the health and safety of our ...



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​​​​Providing reliable service in uncertain times   

CEO Aram Benyamin  by  Aram Benyamin, Chief Executive Officer  on  3/31/2020

Scenic view of Colorado SpringsAs we continue to respond to the worldwide coronavirus outbreak, I want to update you on what we’ve been doing to achieve our mission of delivering safe and reliable utility services. Nothing is more important to me than the health and safety of our employees, customers and their families.

We have taken measures that many other utility companies around the country have also taken to ensure the continuation of services. One of these actions includes sequestering employees who work in control rooms and at power plants, ensuring they stay healthy and can keep the lights on. Our power plants and water treatment facilities are operating normally. Our crews are on hand 24/7 to respond to emergencies and outages.

Work to upgrade our infrastructure continues as planned. The water we provide is safe: coronavirus is not transmitted through drinking water. The disinfection systems at our treatment plants are equipped to stop viruses from contaminating drinking water and wastewater.

This week I began conducting weekly virtual meetings with the Utilities Board to keep them updated on how we are responding to the coronavirus. Some of the highlights from this first call I hosted yesterday include:

  • We have implemented employee self-screening at four critical work areas and as of today we have implemented “crew sequestration” for some operations and will continue to assess if further changes are needed.
  • We are moving forward with our planned financing schedule where we anticipate being in the bond market in late June to early July. As we approach those dates, we will decide whether to finalize the bond issue or wait for more favorable market conditions.
  • This special Utilities Board meeting will reoccur every Monday morning at 8 a.m. and will be open to the public via conference call. View meeting agendas for conference call dial-in information.

I know some of you may be facing unusual financial hardship right now. To help, we offer several payment assistance options including our Skip a Payment program. The amount of the payment you skip will be added to future bills.

Visit csu.org to learn about our payment options or call 448-4800. While these are trying times for everyone, we will get through this. You can depend on us to continue to deliver safe and reliable utility services.

 
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Do you have the capability for technicians and dispatchers to work on their own, such as take calls from home, dispatch from home and have technicians respond from home?

Tuesday, March 31, 2020  6:22 PM  J