Budget Billing frequently asked questions

 Budget Billing frequently asked questions

What is Budget Billing?
Budget Billing is a free payment plan that lets you evenly spread out your payments throughout the year. So despite unpredictable swings in the weather, your utilities bills are still predictable. Budget Billing does not reduce your overall utilities expenses. It simply spreads them out over a 12-month period and lets you know your monthly payment ahead of time. Budget Billing allows you to manage your household budget a whole lot easier.

How does Budget Billing work?
We use your utilities bills for the past year (12 to 13 billing statements) to come up with an estimated amount for the year ahead.

Budget Billing graph

Utilities bills for past year​ $2,830.87
Number of days in billing periods​ 392*​
Average daily amount (utilities bills ÷ days)​ $7.22​
​Monthly estimated bill (daily average x 365 days ÷ 12 months) $219.66​
​Budget Billing amount (rounded up) $220​
*For this example, the total number of days in the billing cycles is 392. Read dates may vary slightly so 12-13 billing cycles will not total 365.​

 
We review Budget Billing accounts quarterly.  We compare the amount of utilities used and the amount billed and include any balance or credit remaining on the account.  For any account that has greater than a 25 percent change (up or down), we’ll make an adjustment.  The quarterly review will prevents larger adjustments at the end of the customer’s annual cycle, which customers have indicated is a hardship. 


To avoid any surprise changes in your Budget Billing amount, we encourage you to review your usage (available in the My Usage section of your online account) and your payoff balance amount each month. If your bill generated just before your budget was recalculated, you may receive one more bill at your current budget amount before the new payment amount takes effect. Please pay the amount reflected on your monthly Colorado Springs Utilities billing statement.

What are the eligibility criteria?
To be eligible for the Budget Billing program you must: Have lived at your current residence for at least 12 months ** Be up to date with your utilities payments Agree to pay the full Budget Billing amount each month by the due date ** By living at your current residence for 12 months, your Budget Billing amount becomes a more accurate reflection of your usage. Without the high and the low months, the amount may be too high or too low for the year.

When is the best time to enroll?
You can sign up at any time, but we require that you have at least 12 months of utilities use at one address, and we do require that you have a zero balance. By living at your current residence for 12 months, your Budget Billing amount is a more accurate reflection of your usage. Without the high and the low months, the amount may be too high or too low for the year.

Can the amount I pay each month change?
Yes. Your Budget Billing payment amount can change if you use more or less utilities than in the past. For example, if you use more natural gas by running your furnace longer than usual during the winter months, your Budget Billing amount may change to offset a potentially-higher amount. Adjustments are made to prevent large debit or credit pay-off balances so you are paying an amount closer to your actual usage.

How often can the amount change?
The Budget Billing amount can change as often as every three months if there is a significant change in the amount of utilities you use.

How will I know if my amount changes?
We will send you a letter one month prior to any changes to your payment amount.

If I move to a new residence, will my Budget Billing amount follow me?
No. Budget Billing amounts are based on your home and usage patterns. A new home may require more or less utilities than the previous home, so we do ask for 12 months of service at your new residence to ensure your Budget Billing amount is reflective of your usage.

Are business customers eligible and are there any differences in the program for business customers?

This program is available for commercial customers with small usage (on E1C or E2C rate). There is a percentage adjustment for business customers on Budget Billing (currently 4%). The adjustment is reviewed annually to ensure that it is in line with rate changes, projected weather patterns and modifications in customer consumption that occur during the year
 

Can I cancel my enrollment at any time?
Yes. If for any reason Budget Billing is not right for you, call our Customer Service Center at 448-4800 or 800-238-5434 Monday through Friday between 7 a.m. and 7 p.m.

When you cancel your enrollment, any balance amount is due on the date shown on your statement. If you have a credit amount, it will continue to be applied to your account. We recommend you stay on the program for at least one year to realize the benefits of the program and to help avoid a debit balance.

If I cancel my enrollment, can I participate again later?
Yes.

Why was I removed from Budget Billing?
If you end utilities service at your current location or if you do not make payments by the due date, you will be removed from Budget Billing. If you are removed from the program due to poor payment history, you must wait six months from the time your account balance is brought current before you can return to the program.