Community involvement annual report

 Community involvement annual report

Volunteering at Care & Share

As a community-owned utility, we believe that supporting the community helps us to be a better utility provider. Our employees are committed to not only providing excellent utilities service, but to serving the community in many other ways.

Volunteering for Our Community
Employee volunteerism is alive and well at Colorado Springs Utilities. Our employees continued the tradition of donating their personal time and talents to a wide spectrum of projects in our community in 2015:
  • More than 870 employees, and their friends and families, volunteered 5,800 hours on 137 community projects. Employees volunteered another 1,000 hours to community organizations as troop leaders, coaches, committee members, or as non-profit board members for a total volunteer commitment of almost 7,000 hours.
  • Volunteers sorted and repacked 4,000 food boxes for distribution for Care and Share and sorted another 60 tons of donated food during their Stamp Out Hunger Postal Drive, delivered over 250 weekly meal bags for Project Angel Heart and served more than 6,000 meals at the Marion House Soup Kitchen.
  • In August, 125 volunteers spent the morning with , 125 volunteers spent the morning with more than 100 students shopping for back-to-school clothes at Chapel Hills Mall.  2015 marked our 9th anniversary of this project in partnership with The Salvation Army.
  • During the holidays, employees donated 367 gifts to Silver Key Senior Services, 273 new and gently used toys to Christmas Unlimited and 261 filled-to-the-brim stockings for The Salvation Army.

Neighbors Helping Neighbors
The Project COPE (Citizens’ Option to Provide Energy) Program helped customers experiencing emergency situations with utilities payments.

  • During 2015, 2,628 households received $894,838 to help pay for their utilities.
  • Citizens, corporations and foundations donated more than $393,100 to Project COPE in 2015 which Colorado Springs Utilities matched dollar for dollar up to $500,000.
  • Colorado Springs Utilities employees contributed $16,988.87 of this total.

Safety and Efficiency education
We provided education to our community about utilities safety, our water system, the environment and how to use resources wisely.

  • Employees participated in more than 75 local events to share information on energy efficiency, water conservation, safety, customer assistance, and rebate programs.
  • Colorado Springs Utilities experts made more than 850 presentations to local schools and community groups on electric and natural gas safety; energy efficiency; our water system; water conservation; our environmental programs; and other utilities topics reaching almost 30,000 citizens.
  • We provided more than 100 free group tours of our power plants, water treatment plants, water system and the Xeriscape demonstration garden for school children, college classes and community members.

Community commitment

  • The Salvation Army presented us with its Partner of the Year Award for the many ways we worked together to help the community.
  • Our employees donated more than $104,400 to local charities during the annual employee giving campaign.employees donated more than $104,400 to local charities during the annual employee giving campaign.
  • We received the U.S. Environmental Protection Agency’s 2015 WaterSense Excellence Award for our community conservation partnerships that help leverage our efficiency programs and save customers money and water. This was the fourth consecutive year the EPA recognized our water savings community programs.
  • We earned the Better Business Bureau’s Excellence in Customer Service Award recognizing our commitment to customer service.
  • The Talent Board recognized us with its 2015 North American Candidate Experience Award for the quality of employment candidates’ experience.
  • The Homeland Security Information Network recognized us for our participation in multiple national and regional security network collaborations.
  • For the 20th consecutive year, we were recognized as a Tree Line USA award winner for our power line tree trimming program.
  • We, along with our power line tree pruning contractor, provided free Christmas tree recycling at Rock Ledge Ranch and Memorial Park.