Business customers who have the capability to interrupt their natural gas service from time to time upon notice may qualify for our Interruptible Natural Gas price option. In exchange for the ability to interrupt service, we provide customers a lower price.
The program is designed to increase the reliability of gas supply to our community while managing our overall costs to provide gas service. The rate is available for natural gas customers willing to assume the risk of having their normally-priced gas supply interrupted during periods of high demand and/or low supply. Participating customers incur a substantial overrun charge if they use Springs Utilities’ natural gas during a declared interruptible event.
For additional information call your account manager, or call the Business Services Group at 448-4800.
Frequently Asked Questions
Q: What are the benefits of this rate option for interruptible customers?
A: Customers participating in this optional program receive a lower rate throughout the year. Most Interruptible Gas Rate customers have backup fuel supply on site that can be switched to when needed. This back-up supply allows them to avoid having to use Springs Utilities’ gas supply during a called event. Using their own fuel during a called event allows participating customers to avoid paying the overrun charge.
Q: What are the benefits of this program to the rest of the community?
A: The program is a benefit to all other natural gas customers because it helps ensure a reliable supply in the event of a natural gas shortage. Most of the interruptible customers have invested in backup fuel supply (diesel or propane) at their facilities to ensure adequate supply. In the event of a natural gas shortage, this backup supply frees up that amount of gas for the rest of the community.
Q: Under what conditions is an interruptible event called?
A: Predictions for a dramatic change in temperature, extremely cold weather - and the resulting high gas consumption - are primary factors for calling an event. Also, any one of a variety of conditions can lead to a gas shortage. These factors include a disruption or failure at gas wells, gas pump stations, or in the transmission pipeline bringing natural gas to our city.
Q: How often should I expect an interruptible event to occur?
A: One to two events per month can be expected in a normal winter. However, if severe demand or supply conditions exist, Springs Utilities reserves the right to call interruptible events more frequently and at any time during the year.
Q: How long do interruptible events last?
A: Events typically last from a minimum of two hours up to three days. However, if adverse supply and demand conditions exist for an extended period of time, an event may need to run longer than three days.
Q: When will I be notified that an interruptible event will occur?
A: As indicated in the rate option agreement, customers are notified two hours in advance of the start of an event. However, Springs Utilities makes every effort to provide customers with 6 to 18 hours notice.
Q: Does the current market rate of natural gas affect the overrun charge?
A: No. Current market conditions are not an interruptible event driver and therefore the overrun charge does not change based on market rates.
Q: Was this program designed only for natural gas emergencies?
A: Interruptible events can be called during non-emergency periods of high demand/low supply as well as during emergency situations.