How to use our outage map

 How to use our outage map

Use the following key to navigate our new interactive outage map, which provides detailed information about outages in our service territory. The map automatically refreshes with current outage information every 10 minutes.

  • Click on the Legend tab to the left of the map to identify the color-coded icons which indicate the number and location of customers currently without power.
  • In the Legend tab, you can select Locations to view outages by location, or Areas to view outages by ZIP code.
  • Click on Summary to the left of the map and then click "Outages by ZIP Code" to view a table with totals for customers affected by an outage.
  • Click the arrows in the upper left corner of the map to navigate, or you can use your mouse by holding the left mouse button to drag the map to the location you desire.
  • Click the + and – sign in the upper left corner of the map to zoom in and out or you can double click the left mouse button. You can zoom as close as 1 mile from the location.
  • To find out information about a specific area, place your mouse over the colored outage area or outage triangle. A dialog box will automatically open.
  • A colored polygon may appear around a triangle. The colored polygon is created using the transformer locations to show you the affected outage area. A polygon may not be visible due to the zoom level of the map or if not enough transformers are involved to make a polygon.
  • A stacked triangle denotes that there are multiple outages grouped together at this zoom level. You can zoom in to see the individual outages.
  • The Go To tab to the lower left of the map allows you to navigate to a specific address or area of your choice.
  • Use the Favorites tab to save a map view for later use.
  • The map will display at the previous session’s zoom level when you return during a new internet session if you have not cleared your cookies.

We work year-round upgrading equipment and installing new technology that helps improve the service we provide. When possible, we try to alleviate any customer inconvenience by working with “energized” equipment to minimize any power interruptions during repairs or installation of new equipment. However, some repairs may require a temporary power outage to provide a safe working environment for our employees. These outage causes are listed as “Equipment Upgrade” in the outage summary box.

What information will I need to report an outage?
You can easily report an outage using your account number, phone number, address, meter number or social security number.

Why do I need to log in when I click "Check Outage Status"?
In order to protect our customers, we do not provide outage status information at an individual account level without first ensuring that we are speaking with the account holder, and we do this online via our login and registration process. If you have not previously accessed your account information online, setting up a profile and logging in is very simple and takes only a few minutes.

Why can't the map find my address?
Our map is built on the Bing Maps platform. While Bing strives to update its address database on a consistent basis, some new housing developments may take months to show up on maps.

What does the outage cause “Vehicle” mean in the outage summary box?
Vehicle accidents involving electrical equipment can cause outages. Often, this occurs when an automobile hits a distribution pole, sometimes resulting in a downed power line. An outage may occur automatically, or we may temporarily disconnect power while emergency workers respond to the crash and our crews work to repair damage.

What does the outage cause “Vegetation/Wildlife” mean in the outage summary box?
Outages are commonly caused by interference from trees or animals. Trees planted near power lines are one cause of outages, as tree branches and limbs can sway into power lines and electrical equipment. Even brief contact with vegetation or wildlife can cause an outage. This is common during major storms as tree limbs blow into power lines and can cause outages.

While we use many environmentally safe deterrents to keep wildlife like squirrels and birds away from our equipment, sometimes contact with animals can also cause outages.

What does the outage cause “Weather/Natural Disaster” mean in the outage summary box?
Most of our equipment is outdoors and exposed to the elements, and many outages are caused by weather events, especially from lightning, rain, ice, and high winds. A “Weather/Natural Disaster” cause can be the result of lightning, storms, wind, rain, flooding, snow, ice or even fire.

What does the outage cause “Under Investigation” mean in the outage summary box?
While the cause of an outage may be obvious, like a thunderstorm, sometimes outage causes need to be investigated by our crews working to restore power. Our first priority is to restore your power as quickly and safely as possible. If the cause becomes apparent while making repairs, we will update the outage information online. If the outage can be restored quickly, we'll restore power and update the reason later. This could mean some outages on the map may go from "Under Investigation" to restored without a reason for the outage ever being listed online. If you have a question about a specific outage that occurred at your home or business, you can send us an email or call us at 448-4800 and we'll find an answer for you.

I don’t see an outage symbol over my home. Where’s my outage?
While looking at the map, you may not find an outage indicated directly over your home or business when you are without power. One outage event may affect multiple homes or businesses. The map places the outage symbol near the location of electrical equipment where the outage originates. For example, if multiple customers in the same neighborhood call in to report an outage, we will indicate an outage near that neighborhood. We will not show specific homes and businesses without power for the safety of your home or business.

What does “Estimated Restoration” mean? I see it in the summary tables by ZIP Code and when I hover over the outage on the map.
Based on the information available during an outage event, the estimated restoration is how long we think it will take to restore power to all homes and businesses for the outages represented on the map. When viewing in the map, please zoom in on outages to see specific information for each outage. Please note that if an estimated restoration time is not yet available for your outage, it will be listed as "Evaluating".

How can I access the outage map? What browsers are supported?
You can access the outage map from your computer or many smart devices. Currently supported browsers for this outage map include:

  • Internet Explorer ver. 8+
  • Firefox ver. 3.6+
  • Safari ver. 5+
  • Chrome (all desktop and mobile versions)
  • iOS ver. 4.6 mobile browsers (Some features not available on all versions)
  • Android 2.x+ mobile browsers (Some features not available on all versions)
  • BlackBerry 6.0+ (Some features not available on some/all versions)

There is a date and time listed for my outage as “First Reported.” What does this mean?
This is the date and time when we first learned of an outage, which may affect multiple homes and businesses. To report an outage, please call 719-448-4800.

What is the difference between “Customers Affected” and “Customers Served” in the summary tables?
The number of customer homes or businesses affected by a particular outage is listed as the “Customers Affected.” In the summary table, “Customers Served” refers to the number of customer homes and businesses that are served in each county or ZIP Code. You can see how widespread an outage is by comparing the two numbers.

What does the outage cause “Equipment Failure” mean in the outage summary box?
An “Equipment Failure” occurs when a piece of our electrical equipment, such as a transformer or a cable, stops working. Troubleshooters will identify the equipment that stopped working and, when possible, repair immediately. If additional equipment or support is needed, a crew will be called to bring in the additional equipment and restore power as quickly and as safely possible.