Disconnects

Disconnects

Involuntary disconnects
If utility services are involuntarily disconnected when in the tenant’s name, services are shut off and there is a cost to reconnect ($30). Services will not automatically revert into the landlord name if they are involuntarily disconnected.

Property managers may sign up for our third-party notification service, which will notify them of any disconnect notice sent to their respective service addresses. If your tenant agrees, you both must sign and then submit the notification form. When a property manager receives a copy of a disconnect notice, we request that you follow up with your tenant. At your discretion, you may transfer service back to the property management company. To do so, call us within two (2) business days of the disconnect notice or complete the following form.

Always disconnect arrangements
If a property manager wishes always to disconnect service between tenants (i.e., never have financial responsibility for utilities on managed properties), please complete the Always Final Read Disconnect form.