Ways to pay

Ways to pay

Pay now online
Please note:
You will need your utility account number to make any payments. Some payment methods may take longer to process than others. Please make payments directly to Colorado Springs Utilities if services have been, or are currently eligible, for disconnection.

 ​Self-Service

In person

Phone

Mail

 

Self-Service

  • Location: Sign up online through My Account or complete and return the PDF application form.
  • Hours: 24 hours a day, seven days a week.
  • Payment types accepted:  Checking or savings account.
  • Payment fee: Free

Online Bill Pay

  • Location: Online through your bank.
  • Hours: 24 hours a day, seven days a week.
  • Payment types accepted:  Checking or savings account.
  • Payment fee:  Free to process; however, a fee may be assessed by your bank.
  • Note: Many banks offer a bill pay program through their online system. Please check with your bank for their program criteria.

KUBRA EZ-PAY

  • Hours: 24 hours a day, seven days a week.
  • Payment types accepted: Visa®, MasterCard®, Discover®,  American Express®,  electronic check, debit card.
  • Payment fee: $1.85 for residential accounts; $5.85 for business accounts.
  • Note: Utility account number and mailing address zip code required to process payment. Pay now online.

Kiosk

  • Location: Customer Service Center, 111 S. Cascade Ave. (map)
  • Hours: Outdoor kiosk (East side of building) available 24 hours a day/7 days a week: Indoor kiosks available Monday - Friday, 8 a.m. to 5 p.m.
  • Payment types accepted: Cash, check, credit and debit cards
  • Payment fee: $5.85
  • Note: Utility account number required to process payment.

In Person

  • Location: 111 S. Cascade Ave., Colorado Springs 80903
  • Hours: Monday through Friday 8 a.m. to 5 p.m.
  • Payment types accepted: Checks, cash, money order, cashiers check, gift certificate.
  • Payment fee: Free.
  • Note: Utility bill statement required. A copy of your bill is available through My Account.
  • Location: Various. Search for a location.
  • Hours: 24 hours a day, seven days a week
  • Payment types accepted: Checks, money order, cashiers check, gift certificate.
  • Payment fee: Free
  • Note: Utility bill statement needed. A copy of your bill is available through My Account. Payment Drop Boxes do not accept cash. Payments typically post within two business days of receipt.

Phone

  • Phone numbers: 719-448-4800 select option 2, then option 1; or 888-287-4592.
  • Hours: 24 hours a day, seven days a week
  • Payment types accepted: Visa®, MasterCard®, Discover®,  American Express®, electronic check, debit card.
  • Payment fee: $1.85 residential accounts; $5.85 business accounts.
  • Note: Utility account number and mailing address zip code required to process payment.

Mail

  • Address: P.O. Box 1103, Colorado Springs, CO 80947
  • Hours: 24 hours a day, seven days a week.
  • Payment types accepted: Checks and money order.
  • Payment fee: Free
  • Note: Utility bill statement needed for many locations. A copy of your bill is available through My Account.

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