Wastewater backup policy for business customers

Wastewater backup policy for business customers

Our primary goal is to ensure public safety. That’s why we respond to wastewater backups to assess the situation and conduct an investigation concerning the cause of the backup.

We first inspect our wastewater system within the pipe segment connected to your property in order to determine if the cause of the backup is a result of activities on our wastewater system. If we find the cause for the backup is due to activity on our system - and Utilities is responsible for that activity - we will entertain a damage claim that directly impacts your business.

However, a significant amount of damage claims are the result of activities and events on our system over which we have little or no control. Consequently, if the wastewater backup is not the direct result of Utilities activity and is determined to be of a nature beyond our control, we will not entertain a claim for damages.

To cover wastewater damages that may occur as a result of activities or events that are not within our control, business customers (including landlords) should carry insurance in an amount sufficient to cover any anticipated loss. Accordingly, business customers, including landlords, are not eligible for wastewater backup voluntary payment in these instances.

Maintenance of the wastewater service line, which runs from your business to our main line, and damages caused by service line blockages are the customer’s responsibility.

Clean up process

There are several local businesses that specialize in the clean up of wastewater backups. Because of bacterial composition in wastewater, we recommend the use of a business that specializes in this service. For reference, contact the Better Business Bureau (719-636-1155).

Claims process

  1. Contact your insurance company to report a wastewater backup claim.
  2. If Colorado Springs Utilities is negligent according to Colorado law, contact our claims department to report a wastewater backup claim.

Under Colorado law, Colorado Springs Utilities has legal liability if we are negligent in the operation and maintenance of the public wastewater facility or we negligently allow a dangerous condition to exist in the public wastewater facility. The law does not hold Colorado Springs Utilities liable if damages were caused by events beyond the reasonable and prudent maintenance of our system or by an Act of Nature, including severe storms and flooding.

If we are liable for any part of your claim, you will be asked to submit the following in order for to process your claim:

  • Proof of your loss.
  • Proof that your claim is of a reasonable nature to restore your property to the condition prior to the occurrence. (This may include multiple estimates for repair.)
  • A list of damaged personal property describing the item, age, condition and estimated actual cash value of the property.
  • Cause of the wastewater backup.