Returned payment fee
We assess a $30 fee for each returned check, AutoPay or credit/debit card payment.
Currently, we do not charge a fee for payments received after the due date. Utility payments are due 14 days from the billing date. Both the billing date and the due date appear on the bill. If you are unable to pay your bill, call our Customer Service Center at 448-4800 or 800-238-5434 as soon as possible to request a payment arrangement. You can also request a payment arrangement through by logging in to My Account.
A $20 field visit fee is assessed when Colorado Springs Utilities personnel are required to visit a property related to disconnection. Field personnel do not collect payments. Rather, customers can use our electronic payment options to submit payments to avoid disconnection.
If your service has been disconnected because of non-payment, the reconnection fee is:
- Normal hours - $30
- After hours - $40
Normal hours of operation are Monday through Friday from 7 a.m. to 7 p.m. (excluding legally observed holidays).