Introducing Fast Track
If you regularly pay by over the phone, we've got a great new feature you'll love. When you enroll in the new Fast Track payment option, you no longer need your account number or payment information every time you call.
Fast Track is ideal for residential and small businesses with one account, as it requires one phone number per account number. Transaction fees of $1.85 for residential customers and $5.85 for commercial customers apply in addition to a $5,000 limit per rolling 26 day period.
The next time you call, listen for the prompt to enroll in Fast Track. Follow the instructions, complete the payment transaction and you're enrolled. It's a simple as that!
Our online and telephone credit card payment vendor, KUBRA EZ-PAY, offers a variety of ways to pay.
- Payment types accepted: Visa®, MasterCard®, Discover®, American Express®, Diners Club, electronic check, debit card and pinless debit card.
- Phone numbers: 719-448-4800; or 800-238-5434
- Utilities account number required to process payment.
The mobile website and app make payments from your smart phone a breeze. Search for Colorado Springs Utilities EZ-PAY in the app store to download the app.
Through the mobile website you can set-up pay by text or pay by email. Then, you'll simply respond to an email or text alert to pay your bill each month.
KUBRA's call center representatives are also available to take payments and offer customer service support.
Transaction fees of $1.85 for residential customers and $5.85 for commercial customers apply in addition to a $5,000 limit per rolling 26 day period.
Why do we charge credit card fees?
The answer is straight-forward: Convenience fees are charged to the customer using credit/debit cards to cover the cost for the transaction. The alternative is to raise rates for all customers to cover the convenience fees for those using cards.