Billing options

We offer a variety of options to make paying your bill a convenient process that works for you.

Payment options

AutoPay automatically pays your bills on the due date each month from your bank account. It’s free, it’s secure, it saves time, and it ensures you never miss a payment.

Follow these steps to sign up online for AutoPay:

  1. Register or log in to My Account and click enroll beneath the AutoPay icon
  2. Provide your bank information, click continue
  3. Review your information
  4. Click continue & your enrollment is submitted

To enroll outside of My Account, please fill out our AutoPay enrollment form and include a voided check or voided deposit slip along with your application. Follow the instructions at the bottom of the form to submit your enrollment.

When your bill shows “Automatic Bank Transfer is scheduled to occur on the due date,” AutoPay enrollment is complete. Until then, please continue making payments using another method.

Additional information

  • If your banking information changes, you must update your information in My Account or submit a new enrollment form and include a required activation date.
  • If you pay using another method before your AutoPay amount is deducted, we will only withdraw the balance remaining as of two business days before your payment due date.To prevent the withdrawal of the remaining balance, you will have to cancel AutoPay at least three days before your due date.
  • You will still receive an itemized bill each month, unless you are enrolled in eBilling.
  • Customers with multiple accounts must enroll in AutoPay for each account separately, but enrollment is allowed for multiple accounts.

Our electronic payment processing vendor, KUBRA EZ-PAY, offers credit or debit card billing options for our customers. They accept Apple Pay, Google Pay, Visa®, MasterCard®, Discover®, American Express®, Diners Club, debit cards and pinless debit cards. Transaction Fees Apply.

*Transaction fees are 1.85 per transaction for residential customers, $5.85 per transaction for commercial customers. There is also a $5,000 limit per rolling 26-day period.

1. Log in to KUBRA EZ-PAY

2. Provide your account number and ZIP code

3. Input your payment amount

4. Sign in or continue using guest checkout

5. Input your card information

6. Submit your payment

  • To pay by phone using a credit/debit card, follow the following steps:

1.Find your account number on your bill and have it ready

2.Call (719) 448-4800 or (800) 238-5434 to pay over the phone.

3.Provide your account number & payment information to a KUBRA representative

If you frequently pay by phone, enrolling in KUBRA’s Fast Track feature can save time. For those enrolled in Fast Track, there is no need to provide account numbers or payment information during each call. To enroll, call (719) 448-4800 or (800) 238-5434 and listen for the prompt to enroll and press 1 to enroll. It’s that simple!

 

Make an online payment Make an online payment

Payment drop boxes are located in convenient locations around Colorado Springs & Manitou Springs. Simply drop your payment, and we'll pick it up.

Locations include:

Our kiosk is available 24/7 and accepts cash, checks and credit/debit cards.

It’s located outside of our Customer Service Center at 111 S Cascade Ave, Colorado Springs, CO 80903.

Our Customer Service Center lobby is open from 8 a.m. to 5 p.m. Monday - Friday (excluding holidays).

It’s located at 111 S Cascade Ave, Colorado Springs, CO 80903.
Detach your payment stub from your bill and mail a check or money order to:

Colorado Springs Utilities, P.O. Box 340, Colorado Springs, CO 80901

Manage my bill

Go paperless with our eBilling option, available to all customers.

What is eBilling?

It’s a way to receive your bills electronically, so you won’t get paper bills in the mail. You’ll also be able to access 24 months of past bills.

How does it work?

You will get an email reminder each month when your bill is ready to be viewed online. In this email, you’ll receive links to view your bill, pay your bill as well as our monthly newsletter.

How do I sign up?

    1. Sign in to your My Account profile
    2. Beneath Enrollments, click “enroll” under the eBill icon.
    3. Enter your email address and choose how you want to be notified (email, or email & text).
    4. If you pick both email and text, you’ll receive a verification code on your phone. Enter it to complete the signup process.

Budget Billing keeps your payments the same amount each month, regardless of the season. It’s a free program available to residential customers and business customers on the E1C electric rate.

How It works for residential customers

  • We calculate your average bill over the past 12 months. That is your new monthly Budget Billing amount.
  • You’ll receive a statement with your actual charges, but your bill will be based on the Budget Billing amount.
  • Every 90 days, we review your usage and adjust your payment if needed (up or down). This is necessary to keep you from paying or owing too much. 
  • We will send a letter one month prior to any changes to your payment amount.
  • Residential customers can cancel enrollment in the program at any time. Log in to My Account and click 'manage' under the Budget Billing icon and then click on 'Cancel Budget Bill'. You can also call our customer service center at (719) 448-4800 to cancel your enrollment as well.

Requirements

  • Your account must be current to enroll.
  • 12 months of billing history is ideal for the budget billing calculation.
  • If you miss one payment, you will be unenrolled and any amount owed will be due. You must wait six months from the time your account balance is brought current before you can return to the program.
  • If you move to a new residence or location, then you will no longer be eligible for Budget Billing and will be removed from the program.

How it works for business customers

  • We calculate your average bill over the past 12 months and then add a percentage adjustment (currently 5%).
  • The adjustment is reviewed annually to ensure it's in line with rate changes, projected weather patterns and modifications in customer consumption during the year. 
  • These accounts are "settled up" annually on the renewal date. Any amount owed is due and any amount credited is refunded at that time.
  • Business customers can cancel enrollment in the program at any time. Log in to My Account and elect 'Manage' under the Budget Billing icon and then click on 'Cancel Budget Bill'. You can also call our customer service center at (719) 448-4800 to cancel your enrollment as well.

Payoff balance

If you enroll in Budget Billing, you will see a payoff balance line on your monthly bill to reflect the difference between what you have paid and your actual billed usage. If you move or decide to cancel your enrollment, you are responsible for an underpaid payoff balance or you will receive a credit/refund for an overpaid payoff balance. In the end, you never pay more for utilities than what you actually use.

Sign up for notifications to stay informed about activity on your account. To sign up or manage your notification preferences, log in to My Account and click “Notifications” beneath the “Quick Links” section.

Water use notifications

  • Receive a notification when your water use reaches 50% of Tier I and again at 50% of Tier II of our Tiered Water Rate.

Billing notifications

  • Receive an alert five days before your bill is due and when your bill has been paid.

eBilling notifications

  • After you enroll in eBilling, you’ll receive an email or text alert when your bill is ready to view online.

 

Our Pick My Payment Date option lets you pick a due date that works best for you. This option works well for customers on a fixed income or for anyone who wants to manage their budget. 

How it works:

  • Choose a due date between the 1st and 28th of the month.
  • The date you pick becomes your new payment due date.
  • The new date applies to the first bill that occurs after the new date is chosen. It does not apply to previous bills.
  • Please note that your first bill on the new due date may include fewer or more days than a regular cycle.

Eligibility & rules

  • Residential and commercial customers can participate in this program.
  • We cannot offer this option to landlords with Landlord Agreements on their accounts. However, tenants are eligible to participate.
  • Customers with a payment plan or outstanding balance can still participate.
  • Customers cannot change their due date more than once per year.
  • We are unable to change a due date if the first bill after the change is due in less than five days.

How to sign up

  • Call (719) 448-4800 and speak to one of our customer service representatives to select your payment date.

If you think you may have difficulty paying your bill on time, we’ll be happy to work with you on a payment extension or help you find another customer assistance program.

Payment plan

  • Whether you're out of town or need to get your next paycheck, a payment plan may be an option if you need a little extra time to make a payment.
  • Make a payment plan online in My Account, or call (719) 448-4800 and use our automated phone system or speak with a representative.

Payment arrangement

  • If your financial situation requires a long-term solution to catch up, we'll do our best to work with your situation.
  • Please call (719) 448-4800 to speak with a representative about a payment arrangement.

Account forms

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AutoPay enrollment form

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Customer assistance information

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Authorization to access/manage accounts

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Summary billing enrollment form

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Always final read disconnect form

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Third party notification form

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Medical certificate request form

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Medical extension request form

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Customer assistance

Customer assistance

If you need help paying your bill, there are several available programs that can help.
Let us help you find one.

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