Colorado Open Records Act (CORA) requests

View our Colorado Open Records Act policy here.

Certain records, or specific information within records, are considered confidential. This information is exempt from disclosure under the Colorado Open Records Act (CORA), as outlined in C.R.S. 24-72-201 et seq.

Examples of excluded records and/or information include: 

• Confidential personally identifying information (PII).
• Criminal justice records or documents prepared for criminal investigations
• Work product created for an elected officials
• Trade secrets and proprietary software, including programs and source code

A public record includes all writings made, maintained or kept by Colorado Springs Utilities. 

If the requested records are available under the Colorado Open Records Act (C.R.S. 24-72-201 et seq.), they will typically be made available for inspection within three business days of receiving your request.

If extenuating circumstances apply, the response period may be extended by up to seven additional business days. You will be notified of any extension within the initial three-day window.

If further clarification or additional information is needed to process your request, we will contact you. This may delay the completion timeline, but you will be informed of the revised estimated delivery date.

Please note: According to our policy, requests received after 3 p.m. are considered received as of 8 a.m. the following business day.

Yes. If you wish to view the records, please indicate that in your written request. Once the documents are ready, we will notify you and schedule an appointment for in-office viewing.

Any confidential or legally exempt information will be removed prior to your review. 

For general service questions (other than records) or if you have an account specific question, please call our Customer Service Center at (719) 448-4800.