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Five-year rate case: 2025 - 2029

As a municipally owned utility, we do not make a profit on customer rates. Unlike investor-owned utilities who design rates to pay shareholder dividends, we set rates to cover only the cost to serve our customers, ultimately providing the lowest rates possible. 

The annual budget and rate case is presented to the Utilities Board and must be approved by City Council each year. City Council approved the 2025 budget and five-year rate case on Nov. 12.

We typically propose a one-year budget and rate case. Base rates pay for infrastructure projects – building, maintaining and upgrading the pipes and wires in our large system.  

Base rates changes are presented each year to support the budget. This year, because of the major capital needs over the next five years, we presented a five-year rate case. The rate case includes increases across all four services for 2025-2029. 

The base rate increases are: 6.5% electric, 4% natural gas, 6.5% water, 9% wastewater. 

Revenue from the base rates support the annual budget. The 2025 budget is currently estimated at $1.8 billion – a 21% increase over the 2024 approved budget.

Customer bill impacts 

Next year, the total impact is estimated to be $14/month on a typical four-service residential bill, $82.72/month on a typical commercial bill and $1,728 on a typical industrial customer bill.

These examples are based on the following:

  • Residential: 30 days of 700 kilowatts/hr of electric, 60 ccf (hundred cubic feet) of natural gas, 1,100 cf of water, 700 cf of wastewater for residential customers.
  • Commercial: 30 days of 6,000 kilowatt/hr of electric, 1,240 ccf of natural gas, 3,000 cf of water, 3,000 cf of wastewater.
  • Industrial: 30 days of 400,000 kilowatt/hr of electric and 1,000 kilowatt for electric, 12,400 ccf of natural gas, 50,000 cf for water, 50,000 for wastewater.

Customer assistance and programs 

We understand these increases have a financial impact on our customers. We will continue to work on customer assistance programs, rebates and efficiency programs aimed at helping customers conserve and save on their bills.  

For example, will have rate options to help our customers manage electric bills. These options include an Energy Wise time-of-day rate that includes lower rates for using electricity during certain times of day, known as off-peak times.

Major capital projects

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