Contact Us

 Contact Us

Customer Service Center

  • 111 S. Cascade Ave. (map)
  • Colorado Springs, CO 80903
  • Lobby hours: Monday through Friday, 8 a.m. to 5 p.m.

Phone

  • Residential/General/Emergency: 719-448-4800 or 800-238-5434
  • Business services: 719-448-4808
  • Property managers: 719-668-7763
  • Relay: 711 or 800-659-2656 and request a call to 719-448-4800 (TDD Unit for speech or hearing impaired) Monday through Friday, 7 a.m. to 7 p.m.

phone menu optionsAutomated Phone Service

  • 719-448-4848 or 888-278-6847

We recently upgraded our automated phone system to enhance what you can do over the phone regarding your utilities service or account 24 hours a day, seven days a week. A few of the specific improvements include:

  1. Verification – You can verify your identity automatically and will not have to re-verify your identity if you do need to be transferred to a representative.
  2. Account number – If you simply need your account number, whether to make an online payment or create an online account, you can do it automatically.
  3. Pay plan – If you qualify, you can create a pay plan automatically without have to talk to a representative.
  4. Outage – You can report and check the status of an electric outage and even request a call back when power has been restored.
  5. Payment – You can transfer directly to Kubra to make a payment to your account.

 

Email

For general service questions: askus@csu.org

 

  • Email is not a secure means to transmit confidential information. We are unable to respond via email to any requests that are account specific, including rebates, billing or start/stop information and emergency situations such as a natural gas leak.
  • Often times we are able to resolve your issue by telephone. Please include a contact phone number and service address, if applicable to your inquiry.
  • If you have an account specific question, please contact us at our Customer Service Center or on the phone.

Mail

Bill payments

  • Colorado Springs Utilities
  • P.O. Box 340
  • Colorado Springs, CO 80901
 General correspondence
  • Colorado Springs Utilities
  • P.O. Box 1103
  • Colorado Springs, CO 80947-0010
 

Public meetings

Enewsletters

  • SmartHome (residential) and First Source (business) offers customers tips on how to use energy and water wisely, stay safe when using our services, news on emerging utilities topics and more.

Social media

Speakers & presentations

  • We offer speakers and presentations on a variety of utilities topics. Our speakers and presenters are employees who dedicate their time to help educate our community.​