Base rates reflect the costs associated with producing and delivering each service to customers.
Base rates pay for the operation and maintenance of power plants, water collection and distribution systems, wastewater treatment, metering and billing systems, and more.
The physical things you see, such as poles, wires and pipes, are financed through base rates.
Cost adjustments only apply to electric and natural gas services. Prices for natural gas and electricity can change quickly and are uncontrollable.
We typically adjust rates each quarter to account for increases and decreases in these prices. Increases or decreases are passed directly to our customers.
Natural gas cost adjustments directly reflect the cost to serve our customers with natural gas appliances. Since natural gas is a source of electric production, electric cost adjustments are also affected by fluctuations in natural gas costs.
We are proposing a decrease to electric fuel rates, which would lower the average residential customer’s monthly bill by $1.54.
We have achieved about $7 million in savings since joining the Southwest Power Pool in April, based on results through June. When we generate electricity for less than the market price, we can sell excess power to other utilities. Savings realized are being passed to customers through this fuel rate decrease.
If approved, the decrease would take effect on Oct. 1.
Additionally, in March 2026, we decreased electric and natural gas fuel rates, lowering the average residential customer's monthly bill by $9.72.
Deposit/start-up fee
For residential accounts, we generally do not require a deposit unless you have had a previous Colorado Springs Utilities debt that was written off or was included in a bankruptcy filing.
If all services at your address are in service, there is no start-up or connection fee. Fees may apply, however, if it’s necessary for field personnel to turn on one or more services at your address.
To start service, please call us at (719) 448-4800 or (800) 238-5434.
Reconnection fee
If your service has been disconnected due to non-payment, reconnection fees apply to restore service. Normal hours of operation are Monday through Friday from 8 a.m. to 5 p.m. - excluding holidays.
City stormwater fee
Returned payment fee
.svg){kind=small}