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Our customer service call center and downtown lobby are closed on Tuesday, Aug. 11 from 12 p.m. to 5 p.m. We will open for regular business hours on Wednesday, Aug. 12.

Manage your account and pay your bill online at myaccount.csu.org or download the mobile CSUtilities app.

Blog post

Top credit ratings = big wins for customers

A dad, mom, daughter, and son playing together in a living room.

Top credit ratings mean big wins for our customers. This week, S&P Global Ratings (Standard & Poor’s) and Moody’s have reaffirmed our strong credit ratings. 

Many of our capital projects in our Five-Year Financial Plan will be funded through bonds, making this a positive development because a favorable “credit score” allows us to keep borrowing costs low, which supports competitive rates.  

Standard & Poor’s rating is AA+ and Moody’s is Aa2. These ratings are high for the utility industry and highlight our strong financial position. Each rating agency also provides comments about the outlook. A stable outlook indicates a low likelihood of a rating change.  

“The ratings are supported by Springs Utilities’  demonstrated operational and financial resilience in the face of rising – and occasionally unpredictable – costs across its four utilities,” stated S&P Global Ratings credit analyst Doug Snider in his report. He continued, “This is highlighted, in our view, by its track record of maintaining robust liquidity and fixed-charge coverage thanks to its dynamic and proactive rate-setting practices, strong operational performance, and high system reliability across its component utilities, even through extreme weather events.” 

This above-average rating is a testimony to how our employees and the Utilities Board embrace anticipatory planning and programs that help maintain the financial health of the organization and manage customer costs.