Accessibility

 Accessibility

Colorado Springs Utilities is working to make our website accessible to our diverse community. As a community-owned utility, we want to ensure all of our customers can access and use the information presented on our website. If you experience difficulties with our website and/or have any suggestions, please contact us at 719-448-4800. Below are just a few of the features that are a product of the web accessibility initiative:
 
Access keys. Certain links on this site are associated with access keys to allow users to move to the main pages by keyboard. Here are instructions:
 
PC = [Alt] key + the access key character, [Enter] key
Mac = [Control] key + the access key character, [Enter] key
Access Key Details 0 = Access key details 1 = Homepage
3 = Customer Service 4 = Residential 5 = Business
6 = Community 7 = Environment 8 = About
9 = Feedback e = employment c = contact us
s = search m = site map
 
Adjustable font sizes. The fonts on Colorado Springs Utilities' website are relative to the font size setting in your browser, which means you can adjust the size of the font to best suit your viewing needs. If you would like to increase or decrease your text size, most browsers have the adjustment setting on the top toolbar under "View" entitled "Text Size" or "Increase/Decrease Font Size."
 
Improved navigation. We are now in a frameless environment unlike our previous website that used frames which can disrupt navigation in braille displays and screen readers and makes it difficult to bookmark certain pages. Our java script drop-down menus let you choose access to certain pages in just one-click from our home page. To speed up the download time, you can disable scripting [2] in your browser and still navigate through our site without the menus.
 
Image descriptions and translations. By providing text equivalent features for our images, we hope that all users will get the full benefit of our site and information. We have provided data tables for any images that portray important information.
 
Better page organization. With a consistent page structure generated by our Web content management system and the use of cascading style sheets, our web pages are better organized. This will help braille readers and speech synthesizers to access the data more clearly.
 
Linked Internet sites. As it is our goal to provide customers with the best possible information, we do have links throughout our site to other Internet sites that we feel may be of interest or provide helpful information to customers. We do not assume responsibility for the accessibility of Internet sites linked to from our site. If you experience accessibility problems with a linked site, please contact that site directly.
 
According to the World Wide Web Consortium (W3C), approximately 10 percent of the population in most countries have disabilities, including visual, auditory, physical, speech, cognitive and neurological, that can affect an individual's access to the Web [2]. By following the Web Accessibility Guidelines 1.0 by W3C, Colorado Springs Utilities wants to ensure that we are providing quality information and complete access to all our customers.
 
[1] Disable scripting instructions:
Internet Explorer: Go to Tools > Internet Options > Security. Click on the Internet Icon and then the Custom Level button. Scroll down near the bottom and click on Disable for the "Active Scripting" radio button.
Netscape Navigator: Go to Edit > Preferences > Advanced. Uncheck the box that says "Enable Java Script."
[2] From the W3C Web site at http://www.w3.org/Talks/WAI-Intro/