
Payment Vendors
If you choose an online bill pay site not affiliated with Colorado Springs Utilities, we encourage you to be aware of their processes, that may include fees and a delay in payment processing.

Online |
|
|
|
|
|
|
|
AutoPay |
X |
|
|
|
|
|
X |
FreeCheck |
X |
|
|
|
|
|
X |
Bank Bill Pay1 |
X |
|
|
|
|
|
X |
KUBRA EZ-PAY2 |
X |
X |
X |
|
|
|
X |
Phone |
|
|
|
|
|
|
|
KUBRA EZ-PAY2 |
X |
X |
X |
|
|
|
X |
Mail |
|
|
|
|
|
|
|
Customer Service |
X |
|
|
X |
|
|
|
In Person |
|
|
|
|
|
|
|
Self-Service Kiosks2 |
X |
X |
X |
|
|
X |
X |
Customer Service Center |
X |
|
|
X |
X |
X |
|
Drop Boxes |
X |
|
|
X |
X |
|
Varies by location |
Online
We can send text reminders to you five days before your payment is due & when your payment is posted. Simply sign-up using the My Notifications section in My Account.
AutoPay
- Location: Sign up online through My Account or complete and return the PDF application form.
- Hours: 24 hours a day, seven days a week.
- Payment types accepted: Checking or savings account.
- Payment fee: Free
Bank Bill Pay
- Location: Online through your bank.
- Hours: 24 hours a day, seven days a week.
- Payment types accepted: Checking or savings account.
- Payment fee: Free to process; however, a fee may be assessed by your bank.
- Note: Many banks offer a bill pay program through their online system. Please check with your bank for their program criteria.
FreeCheck
- Location: Log in to My Account to use the FreeCheck service.
- Hours: 24 hours a day, seven days a week
- Payment types accepted: Checking or savings account.
- Payment fee: Free
- Note: FreeCheck is a free payment service offered exclusively to our eBilling customers. If you would like to use the FreeCheck service, you must be enrolled in eBilling.
KUBRA EZ-PAY
- Hours: 24 hours a day, seven days a week.
- Payment types accepted: Visa®, MasterCard®, Discover®, American Express®, Diners Club, electronic check, debit card.
- Payment fee: $1.85 for residential accounts; $5.85 for business accounts.
- Note: Utility account number and mailing address zip code required to process payment. You may choose to pay online via the website, mobile application, text or email. Pay now online.
Phone
- Phone numbers: 719-448-4800 select option 2, then option 1; or 888-287-4592.
- Hours: 24 hours a day, seven days a week
- Payment types accepted: Visa®, MasterCard®, Discover®, American Express®, Diners Club, electronic check, debit card.
- Payment fee: $1.85 residential accounts; $5.85 business accounts.
- Note: Utility account number and mailing address zip code required to process payment.
Mail
U.S. Mail
- Address: P.O. Box 340, Colorado Springs, CO 80901-0340
- Hours: 24 hours a day, seven days a week.
- Payment types accepted: Checks and money order.
- Payment fee: Free
- Note: Utility bill statement needed for many locations. A copy of your bill is available through My Account.
In Person
Customer Service Center
- Location: 111 S. Cascade Ave., Colorado Springs 80903
- Hours: Monday through Friday 8 a.m. to 5 p.m.
- Payment types accepted: Checks, cash, money order, cashiers check, gift certificate.
- Payment fee: Free.
- Note: Utility bill statement required. A copy of your bill is available through My Account.
Payment Drop Boxes
- Location: Various. Search for a location.
- Hours: 24 hours a day, seven days a week
- Payment types accepted: Checks, money order, cashiers check, gift certificate.
- Payment fee: Free
- Note: Utility bill statement needed. A copy of your bill is available through My Account. Payment Drop Boxes do not accept cash. Payments typically post within two business days of receipt.
Self-Service Kiosks
- Location: Customer Service Center, 111 S. Cascade Ave. (map)
- Hours: Outdoor kiosk (East side of building) available 24 hours a day/7 days a week: Indoor kiosks available Monday - Friday, 8 a.m. to 5 p.m.
- Payment types accepted: Cash, check, credit and debit cards
- Payment fee: Cash and check payments are free; $1.85 for card payments
- Note: Utility account number required to process payment
Privacy policy
We are committed to protecting customer privacy and take precautions to protect your information. Review our privacy policy.