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Understanding my bill

As a municipal utility, we only charge what it costs to provide service. Unlike investor-owned utilities that design their rates to pay shareholder dividends, we invest funds back into our operations to keep your bills as low as possible.

There are also steps you can take to lower your bills. We offer free tools and programs to help you manage your use and lower your bill.

Your bill includes details about your use, meter readings and more. Understanding your bill and how it’s calculated can help you save money, energy and water.

How we calculate your bill

Factors affecting your bill

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Weather

Very hot or cold days can impact heating and cooling costs and cause changes in your usage. Your use of other seasonal items like space heaters, pool pumps and dehumidifiers may also vary.

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Household usage

Changes such as a student back home from college or others moving in can impact the cost to power your home.

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Holidays & vacations

During holidays, guests at home, additional cooking, holiday lighting and more time spent at home can lead to higher electric use.

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Appliances

Old appliances use more energy than newer models. Others may still draw power when plugged in even if they are turned off.

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Customer assistance

If you are having trouble paying your bill, we can help.

We’re happy to work with you to find a solution or connect you with resources to help.

Learn more
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Efficiency tips

Small changes to your everyday routine or easy improvements around your home can make a big difference to your monthly bill.
Learn more